Studio Policies & FAQ

In-person studio policies:

  • Pre-register for class! This saves your spot as we currently are limiting our capacity.
  • Please don’t no-show for class!
    • If you register and don’t cancel more than 2 hours prior to class, you will still be charged for the class. Unlimited members and welcome specials will incur a $12 no-show fee. The fee can be waived if you are experiencing symptoms and need to cancel within the 2-hour window. (Call us at 702-907-7831 or email info@yogarefugepdx.com) Our full cancellation policy can be found below.
  • Masks are optional in accordance with Multnomah county regulations.
  • Confirm you have not had any symptoms:
    • Including cough, fever, shortness of breath, fatigue, muscle or body aches, headaches, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea.
    • Additionally, please wait until you are symptom-free for at least 3 days without medication before returning to class. Please wait 14 days before coming to class if you have contracted COVID-19 or suspect you have had exposure to someone who has.
  • We have 4 True HEPA filter air purifiers with UV-C lights in the space. 

Reach out with questions to info@yogarefugepdx.com.  We are always happy to respond to any inquiries you may have!

Cancellation and No-show policy:

In-person Class Cancellations:

You can cancel your online registration anytime up until 2 hours before the class start time. The credit will then remain on your account until your pricing option expires.
If you do not cancel more than 2 hours before class starts, and you do not show up for class, you will still be charged for the class. If you are on an unlimited package or welcome special, you will be charged a $12 no-show fee.
(There are certain cases in which this fee can be waived: please text or call 702-907-7831 or email us at info@yogarefugepdx.com)

Virtual streaming Zoom Class Cancellations:

You can cancel your online registration anytime before the class start time and the credit will remain on your account until your pricing option expires.
If you do not cancel your online registration prior to class start, you will be signed into the class even if you do not attend at the specified time.
A recording of the class is sent out after class, and will remain available for 72 hours.

Workshop and Event Cancellations:

With 72 hours notice or more, you can cancel your registration for an event and receive studio credit in the amount paid. With less than 72hrs notice, we do not provide any form of refund or studio credit. If you are enrolled in a series and miss a session, make-ups can be made on a case-by-case basis. Please inquire at info@yogarefugepdx.com.
 

How do I cancel my reservation?

Log in to your account here which takes you directly to your schedule page. From there you should be able to view and modify your current reservations.

 
Return/Refund Policy

Workshops: 

With 72 hours notice or more, you can cancel your registration for an event and receive studio credit in the amount paid. With less than 72 hours notice, we do not provide any form of refund or studio credit. If you need to cancel due to illness, please reach out to us! If you are enrolled in a series and miss a session, make-ups can be made on a case-by-case basis, please e-mail info@yogarefugepdx.com to inquire. 

Memberships:  

Memberships must be cancelled with a minimum of 14 days written notice before the next billing date. Memberships must be paid to date to cancel.

Welcome specials, class cards and other class pricing options: 

We do not offer refunds on these purchases, but in some cases we will provide studio credit. We sometimes grant extensions on class cards, intro specials, and other pricing options that have an expiration date, due to unforeseen circumstances. To inquire, please e-mail info@yogarefugepdx.com.

Retail:  

Retail items can be returned within 7 days of purchase for studio credit only, and must be in new, unused condition with all of the original packaging.  
 
If you have a question about refunds/returns that we did not cover here, please e-mail us. Thank you!
 
FAQ
 
What is this yoga stuff anyway?
The word “yoga” is often interpreted as meaning “to yoke” or “union”. It is a practice that reintegrates the different parts of self, and is most well known for reintegrating the mind with the body.  Yoga appears from the outside to be primarily a physical practice, but once inside of it you realize it incorporates the mind, breath and nervous system in meaningful ways. Yoga has many potential benefits for both mental and physical well-being. Some of our students have reported experiencing an improved relationship to food, improved balance, flexibility and strength, lowering of stress, anxiety and depression, better sleep and reduced pain, among other great benefits. Yoga can be a very challenging form of low-impact exercise, a meditative rest, and everything in between. Yoga has a long history and is practiced in many different ways, so really the best way for you to learn is to come on in and try it!
I'm brand new to yoga. Where should I start?
We offer a Yoga 101 Series every 3 months, which is highly recommended for beginners.

Additionally, we offer weekly group classes that are an appropriate challenge level for most beginners, including Gentle Yoga, Restorative Yoga, and Hatha classes.
It is also recommended to sign up for a free 30-minute Wellness Strategy Session with Yoga Refuge owner, Danielle Clothier, to help you determine the best classes for your lifestyle, and answer questions about how to begin. Please see the New Students page.

What if I can't do yoga because I am too inflexible/weak/old/out of shape/overweight/injured?
There are many different styles of yoga and different approaches to teaching it, so finding the right fit is key. With the right fit, yoga can be a very safe and low-impact form of exercise, making it an excellent option to support your health during all phases of life.
If you are not sure where to begin, or are concerned that you can’t keep up with a group class, please sign up for our free 30-minute Wellness Strategy Session. Yoga Refuge owner, Danielle Clothier, can help you determine the best fit for your goals, as well as looking at possible modifications for your practice based on injuries and other limitations.

You can also e-mail anytime for a quick consult to figure out where to start: info@yogarefugepdx.com

Do I have to bring anything?
We recommend bringing your own yoga mat. We rent yoga mats at the studio for $2 (free for your first visit), and we also sell a variety of mats if you do not own one.

If you plan to come regularly, you are welcome to leave your labeled mat in our student mat storage area.

Please wear clothing you can move in, and consider bringing a water bottle.
Please refrain from wearing perfumes, colognes or other strong scents in the yoga studio.

What are your hours?
We are open 15 minutes before each regularly scheduled class. If you would like to stop by at any other time (to see the studio, buy retail or gift certificates, or for any other reason), feel free to make an appointment questions by e-mailing info@yogarefugepdx.com.
What are your studio rental rates?
Host your event, production or small group in an environment with an abundance of natural light and greenery, above street level and in the midst of Montavilla’s fantastic local restaurants, cafes and shops.
Our beautiful studio space is available for rent, and rates vary on a case by case basis.
Inquire by emailing us at info@yogarefugepdx.com.
Do you have a work-trade program?
If you are interested in trading your time in exchange for yoga classes or membership here, please inquire at info@yogarefuge.com or fill out our work-trade application below –

 

powered by Typeform

Anything we didn’t answer here? E-mail us at info@yogarefugepdx.com